Paulina Barreto

Business

Why Latin America Has Quietly Become North America’s Favorite Retail Support Partner

For years, U.S. and Canadian retailers treated customer service like a cost to be cut—something to offshore as far away as possible, then pray the accent wasn’t too thick, and the 12-hour time-zone delay didn’t kill CSAT. Then e-commerce exploded,...

1 2 7
Page 1 of 7